1. Service and Liability
We handle your garments with the utmost care, using the best practices in laundry and dry cleaning. However, we cannot be responsible for pre-existing conditions, such as color fading, shrinkage, or damage resulting from defects in materials or dyes.
Reports of poor service, breakage, damage, or theft MUST be reported by the customer to caretouch laundry with 24 hours of the visit. Reports received after this time frame will not entitle the customer to any refund or replacement service.
The customer agrees to secure or remove any fragile, breakable or highly valuable items.
While we take precautions, we cannot be liable for minor changes or damages caused by normal cleaning processes.
2. Loss or Damage
We strive to ensure that all items are returned in their original condition. However, in the rare event of loss or damage, our liability will be limited to a maximum of five times the charge for cleaning the item, provided proper proof of purchase or value is given.
We are not responsible for any items left in pockets or on garments. Please remove all personal belongings before sending items for cleaning.
3. Stain Removal
We do our best to remove stains. However, some stains may be permanent or worsen with treatment. We cannot guarantee the complete removal of all stains.
Any wear or discolouration of fabric that becomes more notable once dirt is removed
4. Turnaround Time
Standard service turnaround times are [2-3 days]. Delays may occur during peak times or due to uncontrollable factors.
Express services may be available upon request and are subject to additional charges.
5. Pickup and Delivery
We offer pickup and delivery services. Please ensure that someone is available at the scheduled time. If not, an additional charge may apply for rescheduling.
Delivery fees may apply based on location and order size.
6. Payment Terms
Payment is due at the time of order pickup or delivery. We accept cash, credit cards, and digital payments.
In cases of non-payment, we reserve the right to retain the garments until payment is made.
7. Unclaimed Garments
Any items left unclaimed for more than [30 days] from the completion date will be considered abandoned. We reserve the right to dispose of such items, and no refunds or claims will be accepted.
8. Customer Feedback
If you are dissatisfied with any aspect of our service, please contact us within 24 hours of receiving your items so we can address the issue promptly.
9. Proof of Service and Claims
The customer is required to present the original bill or receipt provided at the time of drop-off when collecting items. If the bill or receipt is lost, we may require additional verification before releasing the items.
In the event of a claim for lost or damaged items, the customer must present the original bill or receipt to process the claim. Failure to provide the original receipt may impact the ability to receive compensation.
Claims for lost or damaged items must be reported within [24 hours] from the date of collection. Claims without the original bill or receipt may not be honored.
This clause should help clarify the importance of retaining the bill or receipt for both collection and claims.
10. Changes to Terms
We reserve the right to update or modify these terms and conditions as needed. Updates will be posted on our website or communicated to customers.
11. Treatment Determination
By submitting items for service, the client agrees that Caretouch laundry reserves the right to determine the most suitable treatment for each garment, including but not limited to washing, dry cleaning, or specialized treatments. This decision is based on the fabric, care label instructions, and the garment's condition to ensure the best possible care.
12. No Liability for Non-Disclosure
Clients are required to disclose any special requirements or previous treatments that may affect the fabric. Caretouch laundry is not liable for any damage arising from prior treatments or undisclosed material properties.
13. Risk of Delicate or Specialty Items
For delicate or specialty garments, including but not limited to items with embellishments, sequins, or specialty fabrics, Caretouch laundry will use its professional judgment to apply the best care practices. However, the client assumes responsibility for any inherent risks associated with these items.
14. Claims and Limitations
Claims regarding damage or quality must be reported within 48 hours of receiving the garments. Caretouch laundry will assess the validity of claims and reserves the right to determine the necessary remedial action.
15. Right to Refuse Service
Caretouch laundry reserves the right to refuse service on any items deemed unsuitable for processing due to their material, condition, or care label restrictions.